Terms of Service

1. Acceptance of Terms

Welcome to VendVice. These Terms of Service ("Terms") govern your access to and use of the VendVice website, platform, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization.

If you do not agree to these Terms, you may not use the Service.

2. Description of Service

VendVice provides a software-as-a-service platform that helps vending machine operators manage their fleet, including features such as sales tracking, inventory management, restocking alerts, commission tracking, and analytics. The Service is provided "as is" and may evolve over time as we add or remove features.

3. Accounts and Eligibility

To use the Service, you must be at least 18 years old and capable of entering into a binding contract. You agree to:

• Provide accurate, current, and complete information when creating your account
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access or security breach
• Be responsible for all activity that occurs under your account

You may not share your account, transfer it to another person, or create accounts using automated means.

4. Subscription, Billing, and Refunds

VendVice offers paid subscriptions billed on a per-machine basis. Current pricing is shown on our pricing page.

• Billing cycles: You can choose monthly or annual billing. Annual plans are billed upfront and offer a discount over the monthly equivalent.
• Payment: Subscriptions are charged in advance through our payment processor. You authorize us to charge your payment method automatically at each renewal.
• Renewals: Subscriptions renew automatically unless cancelled before the next billing date.
• Cancellation: You can cancel anytime from your account settings. Cancellation takes effect at the end of the current billing period — you will continue to have access until then.
• Refunds: Annual subscriptions are non-refundable except where required by law. Monthly subscriptions are non-refundable. We may issue refunds at our discretion in exceptional circumstances.
• Price changes: We may update pricing from time to time. We will notify you at least 30 days before any price change affects your account.

5. Free Trial

We may offer a free trial period for new accounts. At the end of the trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends. We will send a reminder before the trial converts.

6. Acceptable Use

You agree not to use the Service to:

• Violate any law, regulation, or third-party right
• Upload malicious code, viruses, or harmful content
• Attempt to access systems or accounts that don't belong to you
• Interfere with or disrupt the Service or its servers
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Resell or sublicense the Service without our written permission
• Use the Service to send spam or unsolicited communications
• Scrape or harvest data from the Service in bulk

We reserve the right to suspend or terminate accounts that violate these rules.

7. Your Data

You retain ownership of all data you upload or generate through the Service ("Customer Data"). By using the Service, you grant VendVice a limited license to process your Customer Data solely for the purpose of providing and improving the Service.

You are responsible for the accuracy and legality of your Customer Data and for ensuring you have the rights to upload it. We process Customer Data in accordance with our Privacy Policy.

8. Intellectual Property

The Service, including all software, designs, logos, text, and trademarks, is owned by VendVice and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during your subscription. You may not copy, modify, distribute, or create derivative works of the Service.

"VendVice" and the VendVice logo are trademarks of VendVice. You may not use them without our prior written permission.

9. Service Availability

We strive to keep the Service available 24/7, but we do not guarantee uninterrupted access. The Service may be unavailable due to scheduled maintenance, updates, or unforeseen issues. We are not liable for any losses resulting from downtime, except as outlined in any service level agreement (SLA) we may have with you.

10. Third-Party Integrations

The Service may integrate with third-party tools, hardware, and services (such as payment processors, vending machine telemetry providers, and shipping APIs). We are not responsible for the availability, accuracy, or behavior of those third-party services. Your use of any third-party service is governed by that provider's own terms.

11. Termination

You may terminate your account at any time by cancelling your subscription through account settings. We may suspend or terminate your access immediately, without notice, if you breach these Terms or if your account is used in a manner that creates risk or legal exposure for us.

Upon termination, your right to access the Service ends. We will retain or delete your data as described in our Privacy Policy.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENDVICE AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO VENDVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify and hold VendVice harmless from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your Customer Data, or your violation of these Terms.

15. Governing Law

These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved exclusively in the state or federal courts located in New Jersey, and you consent to the personal jurisdiction of those courts.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms? Contact us at:

VendVice
Email: legal@vendvice.com
Support: support@vendvice.com